partnered with Warrentech / RepairMaster to provide repair and replacement
service by expert technicians. RepairMaster is a national service network with
thousands of technicians across North America that can provide convenient, fast
on-site service. Services are fully transferable, even upon relocation or
change in product ownership. Protect your components and consumer electronics
against defects, breakdowns and failures for up to five full years with a
hardware plan from Repair Master.
- Toll-free tech support available 24/7/365 by
calling (877) 263-7403.
- Power surge protection covers brown outs,
black outs, and surges
- Nationwide availability in all 50 states
- All brand coverage
- Fully transferable if equipment ownership
- No Lemon Guarantee means replacement after
fourth confirmed failure
- Fully insured by an A-rated insurance carrier
- You benefit from access to over 15,000
technicians nationwide, one of the largest Extensive Service Networks.
a Repair Master Extended Service Plan?
RepairMaster Service Plans mirror
the manufacturer’s warranty in coverage, covering all that the manufacturer
covers --- and picks up where the manufacturer’s warranty period leaves off. These plans include: 100% Parts and
Labor coverage (not out of pocket expenses); 24/7 Customer Service (just one
toll-free number to call); A Nationwide Network of Authorized / Certified
Technicians (high quality dependable service); A plan that is fully
Transferable (Giving it away? Selling it? It's still covered); and No Lemon
Policy (Experience four documented failures on the same component and get a
replacement product. This type of plan covers: HDTV’s, Desktops, Notebooks,
Printers, Scanners, External Drives, Digital Cameras, Back up Devices,
Projectors, All-in-One Units, Major Appliances, and more!
In the event that a product
fails and cannot be repaired, RepairMaster will replace it. As long as the product is covered under the plan, it
will be replaced if it cannot be repaired. This plan is perfect for digital cameras, printers,
monitors, scanners, copiers, office equipment, PDAs, and more! Replacement
plans are available on most items under $500. Once your product is replaced,
the contract is considered fulfilled and will be terminated.
There are no deductibles,
hidden charges or prorating. With a Replacement Plan, Repair Master replaces
your product free of charge.
RepairMaster covers any and all brands of equipment.
Terms and Conditions
THE TERMS AND CONDITIONS
PRESENTED IN THIS DOCUMENT CONSTITUTE YOUR ENTIRE SERVICE CONTRACT RIGHTS UNDER
THIS CONTRACT MAY VARY FROM STATE TO STATE.
This document sets forth the
entire Contract between the Service Contract Administrator hereinafter referred
to as We, Us and Our, and, the Purchaser as You and Your. No representation,
promise or condition herein shall modify these terms. Repair Master is
contractually obligated to You to provide service under this Contract where in
accordance with, and as allowed by state law. If this Contract is purchased in Warrantech
CPS Corporate Headquarters, 2200 Highway 121 #100, Bedford, TX 76021, Repair
Master is contractually obligated to You to provide service under this
Contract. Please refer to the face of this Contract for applicable state
IS COVERED. We will furnish labor, parts, and/or
replacement equipment necessary to repair mechanical breakdowns of the
product specified in this Contract. Service is provided when necessitated
by product failure during normal usage. The product specified and covered
includes the equipment originally configured and charged for in this
Service Contract. The total liability under this Contract is the purchase
price You paid for this Product minus the sales tax. In the event We
replace the Product with another of comparable value or reimburse You for
the original purchase price of this Product minus claims paid and tax, We
shall have satisfied all obligations owed under this contract. Power Surge
and Spike: This service plan protects against operational failure of a
covered product if a failure occurs while properly connected to a surge
protector approved by the Underwriter's Laboratory. Your surge protector
may be collected by the Administrator for examination.
UPGRADE COVERAGE. This Contract will cover any internal
hardware components, including memory and hard disk drive products
purchased through a Dealer/Retailer and installed into equipment at the
time of purchase. This Contract does not cover installation of hardware
upgrades installed after the time of purchase.
SCREEN PROTECTION (Optional). This coverage pertains to
You if Coverage is indicated on the reverse side of this Contract. This
coverage pertains only to the PDA Screen Protection Program. PDA Screen
Protection Coverage may only be purchased in conjunction with the Standard
PDA Program. PDA Screen Protection Coverage will pay for labor and
replacement parts necessary to replace Your PDA screen should it become
inoperable. Claims are limited to one screen replacement for the life of
PLASMA COVERAGE CUSTOMERS (Optional). This coverage
pertains to You if Coverage is indicated on the reverse side of this Contract.
Plasma Coverage only applies to the repair or replacement of the covered
unit. Broadcast grade models are not covered under this program. Repair of
resolution (pixels) failure must match the factory minimum standards
before an authorized repair occurs. Sealed system failures are considered
manufacturer's defect and are not covered under this program.
Installation/de-installation of Plasma Televisions is not covered.
SCREEN PROTECTION (Optional). This coverage pertains to
You if Coverage is indicated on the reverse side of this Contract. This
coverage pertains only to the Laptop Screen Protection Program. Laptop
Screen Protection may only be purchased in conjunction with the Standard
Laptop Program. Laptop Screen Protection Coverage will pay for labor and
replacement parts necessary to replace Your laptop computer screen should
it become inoperable, but not more than two (2) times over the term of the
Contract. Laptop screen claims are limited to a cumulative amount of $1500
or two (2) repairs over the term of the Contract, whichever comes first.
ACCIDENTAL DAMAGE PROTECTION (ADP) CUSTOMERS (Optional).
This coverage pertains to You if listed on the reverse side of this
Contract. Products are covered against accidental damage protection if indicated
on Your Contract. Accidental damage consists of an operational or
structural failure of the covered product due to failures resulting from
normal operating conditions and handling, including accidental impacts,
drops, falls, spills, power surges (when protected by an Underwriters
Laboratory approved operational surge suppressor), and other accidental
damage. ADP coverage will end prior to the expiration date when We have,
as a result of service provided to You, replaced Your product or incurred
costs under this plan equal to the original purchase price of Your product
(as indicated on Your invoice) and have not completed repairs in progress.
Accidental Damage Protection (ADP) may NOT be sold in: For Consumer
purposes: DE, MA, OH, PA, FL, ID, & MN For Business purposes: ID, MN.
NOTE. Repairs recommended by the repairing
facility not necessitated by mechanical breakdown are not covered unless
specifically authorized by Us. We reserve the right to inspect the items
to be covered, or the items covered, as the case may be, prior to coverage
or during the coverage period. Model number, serial number and original
date of purchase for all items to be covered are required to be provided
to execute application for service. If You request a service call for a
non-covered repair, You will be responsible for all costs associated with
the repair. In the event You are unable to meet the servicer, You must
call to cancel the appointment in advance of the agreed upon time of
service. You may be responsible for paying the second trip charge for the
subsequent rescheduled repair. If Your product is found to be performing
to the manufacturer specifications, it will be returned to You.
In Florida and all other states You may transfer this Contract to any
person in the United States by sending written notice to: Warrantech CPS
Corporate Headquarters, 2200 Highway 121 #100, Bedford, TX 76021.
FOR SERVICE. Service will be performed during the hours
of 8:00 a.m. to 5:00 p.m. local time Monday through Friday, excluding
OF SERVICE. Service will be provided by a manufacturer
authorized service center, or the Dealer named in this Contract. After We
authorize Your claim, You may arrange for service and We will cover the
reasonable parts and labor costs that We authorize. You may be asked to
provide proof of purchase as a condition for receiving service under this
Service Contract. Your original purchase receipt should be kept with this
service Contract in a safe place. On-Site service will be provided for all
televisions with a screen size equal to 25" or larger, and for all
projection televisions. All other product categories are covered for
carry-in or depot service unless specified on the front of this form as
onsite coverage. On-Site Service will be provided when Your residence is
located within fifty (50) miles of an authorized service provider. If you
are entitled to on-site service but due to environmental and/or technical
requirements, certain repairs can not be completed in Your residence, or
if you are located more than fifty (50) miles from the nearest authorized
provider, the cost to transport and/or ship the product for service will
be paid by Repair Master.
AND SUBCONTRACTING. Parts used to repair equipment may be
either new or rebuilt at Our sole option. Service may be performed by
OF FUNCTIONAL PARTS OR TECHNICAL INFORMATION.
If We determine that We are unable to repair Your equipment due to the
unavailability of functional parts, service or technical information, You
are entitled to a comparable equipment replacement. In all cases, We will
determine equipment comparability. We reserve the right to offer
reimbursement for the current market value of the equipment, less claims
made, in lieu of service or replacement of the equipment. In all cases
where parts or technical information are on extended backorder, We will
determine if a replacement or reimbursement will be made. All contractual
obligations are fulfilled upon product replacement, reimbursement or
contract term expiration.
OF COVERAGE. THIS CONTRACT DOES NOT COVER:
- Any equipment located outside the United
States of America, Canada or Puerto Rico.
- Service required as a result of any
alteration of the equipment or repairs made by anyone other than the
service provider, its agents, distributors, contractors or licensees or
the use of supplies other than those recommended by the manufacturer.
- Installation, removal, or reinstallation of
- Damage or other equipment failure due to
causes beyond Our control including, but not limited to, power failure or
inadequate power supply, repairs necessary due to operator negligence,
the failure to maintain the equipment according to the owner's manual
instructions, burning-in caused by a constant pattern, failure of or
improper use of any electrical source, abuse, vandalism, computer
viruses, theft, fire, flood, wind, surge, freezing, unusual atmospheric
conditions, telephone failure, or acts of war or acts of God.
- Expendable, lost, or consumable items such
as, but not limited to: For Computers, Laptops, and Peripherals:
removable data storage, accessory cables, batteries, and media disks. For
Printers, Copiers, and Multifunctional Equipment: ink, fuser, roller
kits, maintenance kits, and any toner/cartridge. Nonfunctional parts:
including but not limited to; cases, cabinetry, exterior/interior
finishes, knobs, dials, handles, hinges, trim and/or appearance parts or
external accessory items such as electrical connections. For all
products: Telephone or other lines connecting to the equipment. Items
that are considered consumable by the manufacturer.
- Any software, including, but not limited to,
application programs, network programs, upgrades, formatting of any kind,
databases, files, drivers, source code, object code or proprietary data,
or any support, configuration, installation or reinstallation of any
software or data.
- In-warranty parts not provided or shipped by
the manufacturer. Damage covered by manufacturer's warranty, manufacturer's
recall, or factory bulletins (Regardless of whether or not the
manufacturer is doing business as an ongoing enterprise.) Defects in the
equipment due to the manufacturer's error or improper construction of the
- Service necessary because of improper
storage, improper ventilation, reconfiguration of equipment, use or
movement of the equipment, including the failure to place the equipment
in an area that complies with the manufacturer's published space or
- Equipment used in industrial settings.
Equipment used in industrial settings may be defined as: (I) Any
utilization of equipment that is inconsistent with either the design of
the equipment or the way the manufacturer intended the equipment to be
used, (II) Any and all cases in which the manufacturer of the equipment
would not honor any manufacturer warranty regarding the equipment.
- Equipment sold without a manufacturer's
warranty or sold "as is". Open Box products with less than an
original manufacturer 90 days parts or labor warranty. New products with
less than 30 days left on the original manufacturer warranty. Unless sold
under the Out of Warranty Program.
- In-warranty parts not provided or shipped by
the manufacturer. Damage covered by manufacturer's warranty,
manufacturer's recall, or factory bulletins (Regardless of whether or not
the manufacturer is doing business as an ongoing enterprise.) Defects in
the equipment due to the manufacturer's error or improper construction of
- Television or personal computer monitor
screen imperfections, including 'burn-in' or burned CRT phosphor, caused
by video games, prolonged display of one or more signal(s), or other
abuse. Damaged or defective LCD screens when the failure is caused by
abuse or is otherwise excluded herein. Monitors missing less than ten
(10) pixels per inch of usable screen space, televisions missing less
than twenty-one (21) pixels per inch of usable screen space, and PDA's
missing less than six (6) pixels per inch of usable screen space are not
covered. All display products that are used in an application that
requires continuous business and/or commercial operation.
- Normal, periodic or preventive maintenance,
customer education, and cleanings.
- Consequential damage to or spoilage of CD's,
diskettes, film or recording tapes as a result of the malfunctioning of
or damage to an operating part, or as a result of any repairs or
replacement under this Contract.
- Loss or damage as a result of violation of
existing federal, state and municipal codes including repairs to products
not complying with said codes.
- Pre-existing conditions (incurred prior to
the effective date of coverage.)
- Consequential damages or delay in rendering
service under this Contract, or loss of use or data during the period that
the product is at the authorized service center or otherwise awaiting
parts. You are responsible for creating back-up copies of all Your data
and software on a regular basis.
LIMITS. The total payment(s) for all claims under
this contract shall not exceed the original retail price paid less sales
tax of the covered product or system, except in those cases in which the
No Lemon Guarantee applies. Out of Warranty Program - Claims are limited
to $1,000 per claim and $2,000 for all covered equipment during the twelve
(12) month term. Broken parts that are unavailable (Obsolete) will not be
covered; replacement/pay-out will be offered in lieu of repair.
AND REFUND. You may cancel this contract at any time for
any reason. If You cancel this Contract within sixty (60) days of the date
purchased You will receive a refund of the full purchase price less any
claims. If You cancel this Contract thereafter, You will be refunded the
remaining days of coverage on a monthly prorated basis, less costs for
service performed (if applicable). You nor the Dealer nor We are obligated
to renew this Contract beyond the current term.
LEMON GUARANTEE. When three service repairs, with three
separate claim numbers, have been completed on the component, and that
component requires a fourth repair, as determined by Us, Your product will
be replaced with a product of like grade and quality by Us, not to exceed
the original retail purchase price. Preventative maintenance checks,
cleanings, product diagnosis, customer education and accessory repairs or
replacement are not considered repairs for the purposes of this claims
limitation. This does not include repairs necessary during the
manufacturer's warranty period. Once you have received your product
replacement all contractual obligations under this Contract have been
VARIATIONS. Certain states have specific conditions;
conditions listed on the reverse side of this Contract apply to You.
AND TERM. This is not an insurance policy. As the
Administrator, Repair Master will
assist You in understanding Your warranty and coverage benefits from the
day You purchase Your Plan. If Your product needs repair for mechanical or
electrical failure, You are required to call the toll free number listed on
the front of this Contract or submit Your claim in writing to Warrantech
CPS Corporate Headquarters, 2200 Highway 121 #100, Bedford, TX 76021. With
any correspondence, please provide Your daytime phone number and claim
number if applicable. The expiration date and price of this Contract are
listed on the shown on the face of this Contract. Parts and on-site
service already covered under the original warranty will be provided under
that warranty and no liability shall be established hereunder if covered by
an original manufacturer's warranty. There are some limitations of
coverage. You should review the limitations of coverage paragraph for
CONTRACT. This is the entire Contract and no other
oral modifications are valid.
LIMITATION OF LIABILITY. THE
DEALER/RETAILER, REPAIR MASTER, THEIR AGENTS, CONTRACTORS OR LICENSEES WILL NOT
UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING, BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, LOST DATA RESULTING
FROM THE BREAKDOWN OR FAILURE OF ANY EQUIPMENT OR FROM DELAYS IN SERVICING OR
THE INABILITY TO RENDER SERVICE ON ANY COVERED EQUIPMENT. EXCLUSION IS MADE OF
ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO EXPRESS
OR IMPLIED WARRANTIES MADE HEREIN.