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Return Policy

Hgnjshoppingmall.com Return Policy & Guidelines

All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by contacting our Customer Service department or clicking the "My Account" button in the top-right hand corner of our web page.

Please save all packaging and accessories for any item that is returned to Hgnjshoppingmall.com. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for Hgnjshoppingmall.com to process your RMA.  An item returned for a replacement may be repaired or replaced at the discretion of Hgnjshoppingmall.com, unless otherwise required by law.  Products with specific refund and return policies and deadlines must be returned within the time periods specified for each item.  All items sold through Hgnjshoppingmall.com are subject to our Policy and Agreement.  Physically damaged items cannot be returned.

All returns for a refund are subject to a 15% restocking fee.

Removal or alteration of a product's serial number or serial number sticker will disallow and automatically void access to Hgnjshoppingmall.com Return Policy.  All Products returned with a missing, damaged or altered serial number will be refused RMA service and the item will be sent back to the customer.

Table of Contents

Hgnjshoppingmall.com Return Policies

  • Standard Return Policy
  • Limited 30-Day Return Policy
  • Limited Non-Refundable 30-Day Return Policy
  • Desktop PC, Notebook, and Tablet PC Return Policy
  • Consumable Items Return Policy
  • Open-Box Items
  • Software Return Policy
  • Bulk Item Return Policy
  • Mail In Rebate Policy
  • Manufacturer Warranties
  • LCD Display Return Policy
  • USB Modules Return Policy
  • Additional RMA Terms


Physical Damage Policy

  • DVD Movies
  • Combo Specials
  • Out-of-Stock (Back-Order) Items
  •  


 

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 1 year

This is our Detailed Standard Return Policy. Unless another return policy is indicated, products sold by Hgnjshoppingmall.com are covered by this Standard Return Policy. Merchandise under this Standard Return Policy may be returned a) within 30 days of the original invoice date for a refund, or b) within one year of the original invoice date for a replacement of the same item. All returns require an RMA (Return Merchandise Authorization) number. All items returned for a refund are subject to a 15% restocking fee. Many manufacturers offer additional factory coverage. With regard to such, you should contact the manufacturer of your item directly for information regarding eligibility and specific Terms and Conditions.

Limited 30-Day Return Policy

Return for refund within: 30 days
Return for replacement within: 30 days
This is our Detailed Limited 30-Day Return Policy. Items covered by this policy (products for which Hgnjshoppingmall.com states "This item may be returned for a replacement or refund within 30 days only") must be returned to Hgnjshoppingmall.com within 30 days of the invoice date for this policy to apply. Additional coverage, if any, is provided solely by the product's manufacturer (as indicated by such manufacturer).

Limited Non-Refundable 30-Day Return Policy

  • Return for refund within: non-refundable
  • Return for replacement within: 30 days

This is our Detailed Limited Non-Refundable 30-Day Return Policy. Products that state "This item is covered by Hgnjshoppingmall.com's Non-Refundable 30-Day Return Policy", or items labeled as “Non-refundable” ( similar labeling included ) must be returned to Hgnjshoppingmall.com within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same item.

Desktop PC, Notebook PC, and Netbook PC Return Policy

  • Return for refund within: non-refundable
  • Return for replacement within: 30 days (defective items only)

This is our Detailed Desktop PC, Notebook PC and Netbook PC Return Policy. Under this policy all Desktop PCs/Notebook PCs/Netbook PCs are non-refundable, and this supersedes all other return policies. There are NO EXCEPTIONS to this policy. Any Desktop PCs/Notebook/Tablet PC that is deemed defective may be returned for a replacement within 30 days only, but a request for refund will not be granted. If a Desktop PC/Notebook/Tablet PC is returned for a replacement, but no problems are found, the Desktop PC/Notebook/Tablet PC will be returned at your (the buyer's) expense. You should be certain in your decision to purchase a Desktop PC/Notebook PC/Netbook PC and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy.

A defective Desktop PC, Notebook PC, or Netbook PC that is returned for a replacement may be repaired or replaced at the discretion of Hgnjshoppingmall.com, unless it is otherwise required by law. We strive to uphold our standard RMA processing time for these types of items; however, in some situations the item must be sent to the manufacturer for repairs. Unfortunately Hgnjshoppingmall cannot expedite the RMA repair process in these situations, as we must abide by the manufacturer's established processing time. If you have a question regarding a Desktop PC, Notebook PC, or Netnook PC RMA, please contact our Customer Service Department.

Consumable Items Return Policy

  • Return for refund within: non-refundable
  • Return for replacement within: 30 days (item must be sealed & unopened)

This is our Detailed Consumable Items Return Policy. Consumable items are items such as Printer Ink and Toner Cartridges, CD/DVD Media, Paper Products etc. that are consumed once they are used. Consumable Items can be returned within 30 days of the invoice date if and only if the item is sealed and unopened in its original retail packaging. These items are not eligible for RMA through our online RMA system. Please contact our Customer Service Department via Live Chat, Email or Phone for RMA information regarding consumable items.

Open-Box Items

Return for refund within: 15 days
Return for replacement within: non-replaceable
This is our Detailed Open Box Item Return Policy. Hgnjshoppingmall.com often sells items that are listed as "open-box." Because these items are sold at greatly reduced prices, they bear this limited 15-day refund-only return policy through Hgnjshoppingmall.com. Such items can only be returned within 15 days of the applicable invoice date. Hgnjshoppingmall.com cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including (but not limited to) scratches, dings or dents. Should these items prove defective following their purchase, the buyer (not the manufacturer, distributor, or Hgnjshoppingmall.com) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 30-day satisfaction guarantee.
If you purchase an Open-Box product you will receive an OEM BAREBONE item, meaning you will only receive the item itself. Accessories are NOT INCLUDED with Open-Box products, even if the missing accessory is required for the item to function properly.

Software Return Policy

  • Return Retail Software for refund within: 30 days (must be unopened)
  • Return OEM Software for refund within: non-refundable
  • Return Defective (Retail or OEM) Software for replacement within: 30 days

Opened Retail or OEM software can only be returned for replacement, and replacement RMAs will only be honored if the returned software is defective or damaged.  Retail Boxed software may only be returned for refund within 30 days of the invoice date if the packaging is unopened and factory sealed. No software returns will be accepted after 30 days. OEM software is non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once installed. Purchasers of this software are required to comply with the terms of the applicable System Builder License, including responsibility for providing all end-user support. Hgnjshoppingmall.com is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

Bulk Item Return Policy

  • Return for refund within: non-refundable
  • Return for replacement within: non-replaceable

Bulk Items (including but not limited to large-size products such as Air Conditioners, Home Entertainment Systems, and Televisions 24 inches and larger) cannot be returned to Hgnjshoppingmall.com for refund or replacement service. Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to Hgnjshoppingmall.com and you will be refunded the full amount, including applicable shipping costs and tax.

If you determine upon inspection that the condition of the shipping box is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to Hgnjshoppingmall.com's Terms and Conditions, understanding that you cannot return the television to Hgnjshoppingmall.com and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.

Manufacturer's Warranties

  • Return for refund within: non-refundable
  • Return for replacement within: non-replaceable

Hgnjshoppingmall.com does not offer any express warranties. However, many of the products available through Hgnjshoppingmall.com are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website; click here to see a list of the manufacturers whose items we carry. Detailed manufacturer warranty information can also be obtained for free by contacting our Customer Service department. Please note that products in this category are non-refundable unless otherwise indicated.

Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.

Mail-In Rebate Policy

Products missing UPC codes or serial numbers from the box are NOT returnable.
Products offering mail-in rebates are not returnable to Hgnjshoppngmall.com once the rebates have been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace any defective item missing the UPC code.

LCD Display Return Policy

  • Return for refund within: non-refundable
  • Return for replacement within: 30 days
  • There must be a minimum of 8 dead pixels to declare an LCD display defective and eligible for return.

Hgnjshoppingmall.com sells many products such as Notebooks and Monitors that feature LCD (Liquid Crystal Display) screens. Hgnjshoppingmall.com adheres to the dead-pixel policy that is observed by the majority of our manufacturers. In order to declare any product with an LCD screen "defective" and eligible for replacement or refund through any applicable Hgnjshoppingmall.com Return Policy, there must be a minimum of 8 (eight) dead pixels.  

USB Modules Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 90 days

This is our Detailed USB Modules Return Policy. The following conditions are not acceptable for return, and will result in your RMA being returned to you:

·       Physically damaged Memory cannot be returned to Hgnjshoppingmall.com.
·       Modules that are missing the manufacturer label containing the model number and the part number
·       Modules that are missing the manufacturer warranty
·       USB Drives, Thumb Drives, Flash Memory or any related product that is returned without the protective casing

All items returned for a refund are subject to and will be charged a 15% restocking fee.

Many manufacturers offer additional factory coverage. With regard to such, it is suggested that the manufacturer of your item be contacted directly, for information regarding eligibility and specific Terms and Conditions.

Memory Products offering mail-in rebates are not returnable to Hgnjshoppingmall.com, once the rebates have been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products that have missing UPC codes or serial numbers taken from the box can only be returned to the product manufacturer.   

ADDITIONAL RMA TERMS

Physical Damage Policy

Physically damaged items cannot be returned to Hgnjshoppingmall.com. Physical damage includes  ( but not limited to )  improper handling and any other type of damage sustained by irregular use. If you return any physically damaged item to Hgnjshoppingmall.com, the item will be returned to you at your expense.

Combo Specials

Combo Specials include two items that must be purchased together in order to receive a discount. Combo items may be returned for replacement within their applicable Hgnjshoppingmall.com Return Policy Period. If a Combo item is returned for a refund, the Combo Discount will be voided, and the discount amount will be deducted from the amount of the refund. (For example, if your combo discount was $5, and you return one of the combo items for a refund, the $5 will be deducted from your RMA refund amount.)

Out-of-Stock (Back-Order) Items

Sometimes items are returned to Hgnjshoppingmall.com after the product has been discontinued. If Hgnjshoppingmall.com no longer carries an item sent for replacement, or if that item is out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email with two options: 1) Hgnjshoppingmall.com can send you a comparable replacement item, or  2) A refund of the current market value of the product will be issued. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.

( v1.02:  09-01-09 )