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Hgnjshoppingmall.com Policy & Agreement
Price, specifications, and terms of offers are subject to change without notice. Hgnjshoppingmall.com is not responsible for typographical and/or photographical errors. Retail products are accompanied by the original manufacturer warranty. Hgnjshoppingmall.com does not offer any technical support or sales advice. Customer pays return shipping charges for all RMA services. Hgnjshoppingmall.com reserves the right to refuse service to anyone.
- Hgnjshoppingmall.com Preferred Account
- Hgnjshoppingmall Gift Certificate
- Pre-paid company check, personal check, cashier's check or money order (Note: Pre-paid methods, including cashier's checks, take slightly longer to process because all payments must first clear with the bank due to the risk of fraudulent checks.)
- No Purchase Orders, Fax or C.O.D. orders please. Please accept our apologies but we do not accept international credit cards at this time.
- Standard Ground Delivery ( FedEx, UPS and the USPS ) --- allow 24-48 hours to process an order and approximately 5 business days delivery, after order is shipped.
- Standard Overnight Service, 2nd Day Air Service and Express Saver Services ( FedEx, UPS and USPS ) are available for optional service options, upon request.
- Customer Home Delivery Service for safe and secure delivery of Major Appliances and HDTVs --- allow 24-48 hours to process an order and approximately 5-7 days for delivery.
- All orders require 24-48 hours processing time before shipping.
- Hgnjshoppingmall.com does not process orders during weekends.
- No deliveries are made on Saturdays or Sundays.
- Hgnjshoppingmall.com does not guarantee same day shipping.
- Hgnjshhoppingmall.com does not offer International / Canadian shipping options at this time.
- All orders shipped within New Jersey will be charged sales tax.
Hgnjshoppingmall.com does not price match with its competitors, for your convenience, all of our most current pricing is listed on our web site and updated in real-time. Prices are non-negotiable.
Combo Specials are offered by Hgnjshoppingmall.com as a way of purchasing two items together at a discounted price. To take advantage of a listed Combo Special, select the desired Combo Special from the individual item listing and click Add to Cart. Both items will be added to your shopping cart, and the advertised discount will be applied on the Order Confirmation screen. And, in case you forget to add a Combo Special to your cart, an intermediary page will be promoted to provide you with a second chance. Only one of each Combo Special can be purchased per order. Offers valid only while supplies of both items last. If you attempt to purchase multiple units of a Combo Special, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer's "limit one per household" provision). Hgnjshoppingmall.com cannot guarantee the compatibility of combo items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.
Bundle Specials are offered to Hgnjshoppingmall.com shoppers as a way to purchase multiple items together at a discounted price. Only one of each Bundle Special can be purchased per order. Offers valid only while supplies of all items within the bundle last. If you attempt to purchase multiple units of a Bundle Special, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer's "limit one per household" provision). Hgnjshoppingmall.com cannot guarantee the compatibility of bundle items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.
If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 30 days of the original invoice date. Note that a 15% restocking fee will be applied. Components within a Bundle Special may be returned for repair / replacement only. Individual items within a bundle may only be returned for repair / replacement if an RMA number is acquired within the standard return period.
The product resources offered in Product Tour are provided courtesy of their respective developers. As such, Hgnjshoppingmall.com is not responsible in any way for the accuracy of claims, representations or suggestions made in these materials. Similarly, all compatibility or technical issues should be directed to the appropriate developer or manufacturer. These resources are provided on an "as is" basis by Hgnjshoppingmall.com as a supplementary service to you, the user. We offer these resources to you strictly for informative purposes as they may lend valuable insight into products you are interested in and clarify any associated benefits.
Hgnjshoppingmall.com will sometimes furnish an alphanumeric code that can be used for promotions on our web site, these promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the Hgnjshoppingmall.com web site or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or complimentary Rush Order processing. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than the designated minimum purchase amount to redeem your discount.
For your convenience, Hgnjshoppingmall.com does its best to advertise any current rebates on our web site. Any use of these rebates is limited to the terms and conditions specified by the product manufacturer. If you have any questions regarding rebate terms and conditions, please contact the manufacturer directly.
Sales tax is only required for orders shipping within our resident states of business. Therefore all orders shipping within New Jersey will be charged applicable sales tax according to your area's tax rate.
Money Back Guarantee/Refund Policy
All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. A 15% restocking fee may apply, these terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform Hgnjshoppingmall.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly. Hgnjshoppingmall.com SATISFACTION GUARANTEE - Hgnjshoppingmall.com offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases.
Oversize Television Policy
Televisions 24 inches and larger cannot be returned to Hgnjshoppingmall.com for refund or replacement service. Therefore, you are urged to carefully examine the box your television ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to Hgnjshoppingmall.com and you will be refunded the full amount, including applicable shipping costs and tax. If you determine upon inspection that the condition of the shipping box is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to Hgnjshoppingmall.com's Terms and Conditions, understanding that you cannot return the television to Hgnjshoppingmall.com and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage.
Physical Damage Policy
Physical damage to any product purchased at Hgnjshoppingmall.com will effectively void warranty coverage. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.
A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.
Hgnjshoppingmall.com does not offer any sort of technical assistance. We cannot offer advice on compatibility of items, make product recommendations; provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at Hgnjshoppingmall.com.
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Hgnjshoppingmall.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.
Hgnjshoppingmall.com will rush process your order for an additional fee provided that the following conditions are met:
- Order is submitted before 12 noon EST.
- Your transaction and credit card authorization is successfully completed before 12:30PM EST.
- Your shipping address matches your credit card billing address (i.e. No alternate ship to address).
- Rush Processing does NOT apply to Pre-Paid Check orders.
Rush Processing Disclaimer:
IN ALL CIRCUMSTANCES, HGNJSHOPPINGMALL.COM'S MAXIMUM LIABILITY IS LIMITED TO THIS RUSH ORDER FEE ONLY. WHILE HGNJSHOPPINGMALL.COM CANNOT GUARANTEE SAME DAY SHIPMENT FOR ALL ORDERS, HGNJSHOPPINGMALL.COM WILL PUT FORTH ITS BEST EFFORT TO SHIP ALL RUSH PROCESSING ORDERS THE SAME BUSINESS DAY IF THE ABOVE CONDITIONS ARE MET. OTHERWISE, YOUR $2.99 RUSH PROCESSING FEE WILL BE REFUNDED.
Hgnjshoppingmall.com does not sell backordered merchandise. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. In that instance Hgnjshoppingmall.com will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your Hgnjshoppingmall.com login to alert you of the situation.
Hgnjshoppingmall.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your Hgnjshoppingmall.com ID once your order has shipped. You may also acquire your order status and other live updates by logging in to your account on our website.
Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level security.
Safe Shopping Guarantee
Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
You may request a change to your order provided the order has not already been charged to your account. Please call 866-551-4465 during Hgnjshoppingmall.com's office hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.
You may request than an order be cancelled provided the order has not already been processed and shipped. Simply call 866-551-4465 during Hgnjshoppingmall.com's office hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.
Unfortunately, we do not currently have a reseller or discount program available at this time. Hgnjshoppingmall.com currently already negotiates the best possible price for you, and offers these great discounts to all of our customers through our web site. Anytime we receive any specials or promotions, we will immediately post them on our web site for you to take advantage.
- Tax: All customers outside of New Jersey will not be charged any tax. Therefore, there is no need to fax or set up any reseller tax exemption form.
- For New Jersey Resellers: Place you order, as normal. Fax to 973 533-1901 our office your reseller permit and completed copy of NJ Sales Tax Form ST-3 Resale Certificate.
Hgnjshoppingmall.com does not have a reseller or discount program available at this time. We work hard to negotiate the best values on the Internet and offer these tremendous values to all our customers via our website. The entire inventory shown online is live, posted in real-time, and accessible 24/7/365. We also do our best to advertise any specials, promotions or rebates for our customers' benefit.
Hgnjshoppingmall.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links, and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical, or other error, Hgnjshoppingmall.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from Hgnjshoppingmall.com are provided as resources to customers looking for additional information and/or professional opinion. Hgnjshoppingmall.com does not assume responsibility for the claims and/or representations made on these or any other websites.
Hgnjshoppingmall.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, Hgnjshoppingmall.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. Hgnjshoppingmall.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, Hgnjshoppingmall.com will not be held responsible for product revision changes.
All review submissions are subject to moderation by Hgnjshoppingmall.com. Please follow our submission guidelines. Hgnjshoppingmall.com moderates all review submissions to ensure that only reviews that offer helpful insight are published.*
What to include in your submission:
* Experiences with a fully-functional product leading to perceived pros and cons**
* Thoughts about the product's feature-set as you've experienced it
What NOT to include in your submission:
* Profanity, obscenity and other offensive language
* Single-word reviews
* Non product-specific reviews
* Any mention of Hgnjshoppingmall.com's competitors by name
* URLs, specific pricing, and specific availability (or other time-sensitive information)
* Experiences with a DOA, defective, damaged or otherwise semi-functional product**
* Reviews that criticize the brand or reseller without a majority of the review offering product-specific insight
*Hgnjshoppingmall.com reserves the right to accept or reject any review in its sole and absolute own discretion
**DOA's (Dead on Arrival) are an unavoidable aspect of any business model that involves direct shipment to customers. Please understand that Hgnjshoppingmall.com ships only products it assumes to be functional and that any defective product you may have received was either damaged in transit or was anomalous.
Hgnjshoppingmall.com Purchase Agreement
By accepting delivery of any product delivered from Hgnjshoppingmall.com ("Hgnjshoppingmall.com"), you ("Customer") agree to be bound by the terms and conditions listed below. You and Hgnjshoppingmall.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Hgnjshoppingmall.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Hgnjshoppingmall.com.
1. HGNJSHOPPINGMALL.COM SATISFACTION GUARANTEE
- Hgnjshoppingmall.com offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:
- 7-day refund/replacement guarantee on Retail, OEM and Open Box PC's. All other Open Box merchandise has a 15-day warranty period. All refunds on PC's will be subjected to a 15% restocking fee to reflect the current market value.
- Product Return Procedure: To return a product in compliance with Hgnjshoppingmall.com's satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Please click here to acquire an RMA number. All RMA requests must be filed online. Hgnjshoppingmall.com will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by Hgnjshoppingmall.com. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
- Customer is solely responsible for shipping any returned product to Hgnjshoppingmall.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Hgnjshoppingmall.com's Return Procedure will be breached and Hgnjshoppingmall.com may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
- Hgnjshoppingmall.com will not refund to Customer the original shipping charges. In addition, Hgnjshoppingmall.com will assess a 15% restocking fee against the Customer's account on all returns for refund.
2. WARRANTIES; ALL PRODUCTS SOLD "AS-IS" OR "WITH ALL FAULTS"
- HGNJSHOPPINGMALL.COM IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY HGNJSHOPPINGMALL.COM ARE NOT MANUFACTURED BY HGNJSHOPPINGMALL.COM. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). HGNJSHOPPINGMALL.COM ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. HGNJSHOPPINGMALL.COM MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. HGNJSHOPPINGMALL.COM DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE. ALL ITEMS SOLD THROUGH HGNJSHOPPINGMALL.COM ARE SOLD "AS-IS" OR "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR HGNJSHOPPINGMALL.COM, ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.
3. LIMITATION OF LIABILITY
- IN ALL CIRCUMSTANCES HGNJSHOPPINGMALL.COM'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. HGNJSHOPPINGMALL.COM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. HGNJSHOPPINGMALL.COM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT HGNJSHOPPINGMALL.COM HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
- Hgnjshoppingmall.com does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with Hgnjshoppingmall.com unless Customer has provided clear and conspicuous notice to Hgnjshoppingmall.com and has received prior written consent from Hgnjshoppingmall.com.
5. GENERAL TERMS AND CONDITIONS
- Payment Terms; Orders: An order is not binding upon Hgnjshoppingmall.com until it is accepted; Hgnjshoppingmall.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with Hgnjshoppingmall.com. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
- Shipping Charges: Your total cost for purchase of any product will include shipping and handling charges shown on the Hgnjshoppingmall.com invoice.
- Title; Risk of Loss: Hgnjshoppingmall.com will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. Hgnjshoppingmall.com reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Hgnjshoppingmall.com to sign appropriate documents on Customer's behalf to permit Hgnjshoppingmall.com to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. Hgnjshoppingmall.com will advise Customer of estimated shipping dates, but Hgnjshoppingmall.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
- Governing Law and Jurisdiction: Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Hgnjshoppingmall.com and Customer shall be governed by the laws of the State of New Jersey, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Hgnjshoppingmall.com and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of New Jersey, Union County, to resolve any dispute between them related hereto, and the parties waive all rights to contest this exclusive jurisdiction and venue of such Courts. Hgnjshoppingmall.com participates in the Better Business Bureau’s BBBOnline Program and has committed to cooperate with BBB efforts to resolve disputes that may arise under this contract. Hgnjshoppingmall.com agrees to participate in a BBB resolution dispute process, to resolve these disputes. It is understood that there are limits to the kinds of claims that the BBB will handle --- call the BBB of NJ for more information. Other than for those disputes resolved through the BBB dispute resolution process, Hgnjshoppingmall.com and the Customer consent to exclusive jurisdiction and venue of the State Courts of New Jersey, Union County. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, and equity or otherwise, against Hgnjshoppingmall.com that is more than one year after the date of the applicable invoice.
- Severability: If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable New Jersey law.
- Waiver: The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
- Entire Agreement: These terms and conditions, together with Hgnjshoppingmall.com's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between Hgnjshoppingmall.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Hgnjshoppingmall.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.